It all started with my vanity and customer service. First off, we need a new door. Ours is rotting at the bottom and wind blows through the house and creepy crawlies get in…I could go on but you get the idea. Here’s a pic of the door as it is right now.
We have contacted, in the last several months, a few door manufacturers to order a new one. Not one of them has called us back! I thought we were having an economic crisis in this country but now I am not at all surprised when I see store after store closed down…no one seems to want to work around here anyway.
Secondly, we bought a new oven last Spring. The old one was leaking gas, was about thirty years old and only one element worked. We selected a small, economic model because at some point we need to renovate the kitchen and we didn’t want to invest in something that might not fit later. A few months later one element stopped working. We called for a repairman four times and no one called us back. Finally, my husband called the head office of the manufacturer and made a complaint about the service in Liguria. A few days later we got it fixed.
Thirdly, was my experience at my favourite brand store, MAC cosmetics. Yes, I am a proud Canadian and even if this company was not from Canada I would still sing it’s praises because their products are amazing. I recently visited their store in Genoa and got duped. I went in to buy two replacement products and the clerk tried to slip in another, more expensive product from the one I asked for. I realized only after I had paid and asked her why she did that. She played dumb and pretended to search for the product I wanted then told me it was out of stock. I asked to order it and she said it would take too long. What?
Long story short, I wrote a complaint email to their head office. The store called me back a few weeks later and wanted an explanation. They asked me to come into the store and they would have the product I wanted when I got there. Well…I went, and was told the product had not arrived yet but they had one in a slightly different shade and then offered me a free make-up session. I said sure, what the heck.
The manager acted like my new bff. I told her to try something new…maybe a smokey eye…what I got was more like a Russian prostitute (or Nicole Kidman after her latest facelift and trying too hard perhaps?). FYI- I’m more of a farm girl who likes cashmere, hates fake nails kinda girl remember? Then, we swapped products but they still owe me €3 for the difference, so maybe with this new smokey eye look I can earn some extra…oh never mind. Anyway, the manager was sweet just the same and of course they were having a sale on and of course I bought more makeup. But not the lipstick or smokey eye kit. (Note to self: wash hair next time I try to imitate a smokey, come hither look)
Oh, by the way, I’m not sure if WordPress is going to kick my ass for using the word prostitute in my blog post but what the feck. And I mean no harm to any Russians or prostitutes. My family heritage is Russian 🙂 and well…perhaps my great, great, great nanny was a prostitute, it’s all totally okay with me.